Terms & Conditions
Last updated: December 15, 2024
1. Acceptance of Terms
By using Shen-net services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms apply to all users of our internet, cable TV, and related services.
2. Service Description
Shen-net provides high-speed internet access, cable television, and related telecommunications services. Our services are subject to availability in your area and technical limitations.
Internet Services
- High-speed broadband internet access
- Wi-Fi equipment and installation
- Technical support and maintenance
- Network security features
Cable TV Services
- Digital cable television programming
- Premium channel packages
- On-demand content access
- Digital video recording capabilities
3. Service Plans and Pricing
Service plans, pricing, and features are subject to change. Current pricing is available on our website and through customer service. Promotional pricing may be subject to additional terms and conditions.
Billing and Payment
- Monthly service fees are billed in advance
- Payment is due by the date specified on your bill
- Late fees may apply to overdue accounts
- Service may be suspended for non-payment
4. Installation and Equipment
Professional installation is required for most services. Installation appointments are subject to availability and weather conditions.
Equipment Responsibilities
- Shen-net equipment remains our property
- You are responsible for equipment care and security
- Lost or damaged equipment may incur replacement fees
- Equipment must be returned upon service termination
5. Acceptable Use Policy
Our services must be used in compliance with all applicable laws and regulations. Prohibited uses include:
- Illegal activities or content distribution
- Network abuse or excessive bandwidth consumption
- Spamming or unsolicited communications
- Hacking or unauthorized access attempts
- Copyright infringement or piracy
- Operating commercial servers (residential plans)
Violation of this policy may result in service suspension or termination.
6. Service Availability and Performance
While we strive to provide reliable service, we cannot guarantee 100% uptime or specific performance levels. Service may be affected by:
- Weather conditions and natural disasters
- Scheduled maintenance activities
- Network congestion or technical issues
- Third-party infrastructure problems
- Force majeure events beyond our control
7. Data Usage and Network Management
We employ network management practices to ensure optimal performance for all customers. This may include:
- Traffic prioritization during peak usage periods
- Bandwidth limitations on unlimited plans during congestion
- Protocol-specific traffic management
- Security measures to protect the network
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our privacy practices as outlined in the Privacy Policy.
9. Contract Terms and Cancellation
Service agreements are month-to-month unless otherwise specified. You may cancel service at any time with proper notice.
Cancellation Requirements
- 30 days written notice required for cancellation
- Equipment must be returned in good condition
- Final billing will include prorated charges
- Early termination fees may apply to promotional offers
10. Limitation of Liability
To the maximum extent permitted by law, Shen-net's liability is limited to the monthly service fee. We are not liable for:
- Indirect, consequential, or incidental damages
- Loss of data, revenue, or business opportunities
- Service interruptions or performance issues
- Third-party content or services
- Security breaches beyond our reasonable control
11. Indemnification
You agree to indemnify and hold Shen-net harmless from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or violation of any third-party rights.
12. Dispute Resolution
Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration rather than in court, except for small claims court matters.
Arbitration Process
- Disputes will be resolved through individual arbitration
- Class action lawsuits are prohibited
- Arbitration will be conducted under industry standard rules
- The prevailing party may recover attorney fees
13. Intellectual Property
All content, trademarks, and intellectual property related to Shen-net services remain our property. You may not use our trademarks or copyrighted materials without written permission.
14. Governing Law
These Terms are governed by the laws of the state in which you receive service, without regard to conflict of law principles. Any legal proceedings must be brought in the appropriate courts of that jurisdiction.
15. Modifications to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes through:
- Email notifications to registered users
- Posted notices on our website
- Billing statement inserts
- Direct mail communications
Continued use of our services after notice constitutes acceptance of the modified Terms.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be replaced with a similar enforceable provision.
17. Contact Information
For questions about these Terms or our services, please contact us: