Privacy Policy

1. Information We Collect

At Shen-net, we collect information you provide directly to us, such as when you create an account, subscribe to our services, contact customer support, or communicate with us.

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for service verification
• Technical support communications

Usage Information

• Internet usage patterns and bandwidth consumption
• Device information and network performance data
• Service quality metrics and troubleshooting data
• Customer service interaction records

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including:

• Delivering internet and cable services to your location
• Processing payments and managing your account
• Providing technical support and customer service
• Monitoring network performance and security
• Developing and improving our services
• Communicating with you about service updates and offers
• Complying with legal obligations and law enforcement requests

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with contractors and service providers who perform services on our behalf, such as payment processing, customer service, and technical support.

Legal Requirements

We may disclose information if required by law, such as in response to a court order, subpoena, or other legal process.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices
• Incident response procedures for data breaches

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and services. These technologies help us:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertisements
• Prevent fraud and enhance security

You can control cookie settings through your browser preferences, though this may affect website functionality.

7. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods vary depending on the type of information and applicable legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: